Quality Control System, Objective and Factors Affecting Quality

Quality

Quality is the degree or perception of excellence that the buyer can see in the items and perceives to be present. It is an expression of gratitude that a good or service is superior to others.

According to Robert A Broh, “Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost”.

According to John Steward, “Quality is the sense of appreciation that something is better than something else”.

According to Philip Crosby, ”Quality is conformance to requirement”.

Objectives of Quality

• Meet competition: To compete in a global market, a product or service must be of high quality. It places a strong emphasis on the efficient use of resources, particularly human resources. The effective use of an organization's resources and materials aids in the production of high-quality goods. As a result, by preserving product quality, the quality control system aids in keeping up with the competition.

• Increase productivity: Only by effectively using organizational resources can productivity be increased. The efficient use of resources contributes to increasing resource production. Additionally, it lowers the cost per unit of the good or service. It places a strong emphasis on wise resource management.

• Minimize the cost: It focuses on reducing resource waste by using an efficient management system. Utilizing resources effectively reduces waste and expense. It faces competition in a market as a result of resource usage.

• Maintaining image: One of the key components of a high-quality product and service is maintaining image. A corporation should develop a high-quality product so that its customers can trust its offerings. If a customer discovers a quality that is lower than what the business had assured them it will damage the company's reputation in the marketplace. They are unable to sell their goods as effectively as before. As a result, it improves brand perception and frames how organizations deal with product quality.

Factors Affecting Quality

The organization's product must be of a high standard to meet client expectations. To sustain a competitive advantage, product and service quality must be maintained. The effective management of quality depends on upon number of factors like:

• Policy: Management at the highest level sets policies for product quality. It outlines the standard of quality that must be met in a good or service. When deciding on a quality policy, managers typically take three elements into account: the product or service, the market and its competitors, and the image. Customers are more likely to pay for a product if it gives them more satisfaction. High quality standards are necessary for the company's products to succeed on the market.

• Information: The highest level of management gathers accurate data on consumer demands, expectations, and quality standards. In order to establish a policy and assure quality, information is crucial. Information can now be obtained quickly thanks to computer networks. Competitive benchmarking is a reliable method of finding out crucial details about the competitive quality and price standards.

• Engineering and Design: Engineering and design guarantee the creation of new products in less time and at the lowest possible cost. A product must be produced by the production department at a fair price and higher quality. The designer is responsible for turning the policies into finished goods. As a result, businesses can quickly obtain finished goods of higher quality. Designing is mostly done to prevent defective production.

• Materials: An organization's products are all final goods. The production's raw ingredients provide them a high level of quality. The highest level of management needs to understand that only high quality raw materials can result in a quality product. Manufacturing businesses must implement a pre-control system with raw material suppliers to achieve this.

• Equipment: In addition to the raw materials, equipment also refers to an automatic machine, robotics, and computer programming. Modern, automatic machinery and equipment should be used. Modern tools enable organizations to compete in the market, which is crucial for manufacturing businesses.

• People: Every organization needs employees to work or evaluate the work that has been accomplished. It is a crucial element for preserving and enhancing quality. Dedicated workers can make a bigger difference in raising quality. To raise the caliber of the products and services, employees are divided into various groups.

Reference

Poudyal, Dr.Santosh Raj. Principles of management.Bhotahity,Kathmandu: Asmita Book publishers &Distributors(P)Ltd, 2011.