Type of Communication-Concept of Active Listening

Information transfer from one person to another is referred to as communication. It also involves comprehending meaning. The received message's meaning should reflect the intended meaning as closely as feasible. A dynamic interpersonal process, communication is.

According to Moorhead and Griffin:

Communication is the process in which two or more parties exchange information and share meaning.

According to Stephen p. Robbins:

Communication is the transference and understanding if meaning.

Messaging is an aspect of the communication process between two parties. Understanding of meaning is the result.

The key to managing, inspiring, organizing, and making decisions in group behavior is communication. People are connected through communication. For OB, it is essential. In organizations, it is a constant process.

Transmitting information and meaning from one person to another is the process of communication. It involves the exchange of knowledge and comprehension between the sender and the recipient.

Effective communication is the process of communicating information in a way that the recipient can understand the message's meaning. The message conveyed should have a meaning that is as close as feasible to what was intended.People spend nearly 70 percent of their working hours communicating- writing, reading, speaking, listening.

Channels make up the different communication forms. The path of information flow is through channels. It establishes the communication's direction. One can communicate in the following ways:

• Vertical: It may flow in one direction, both directions, or both directions.
• Horizontal: It is flowing horizontally and at the same rate.
• Diagonal: It crosses lines of authority. Cross-communication is involved.

Concept of active listening

The communication method is active listening. Mutual understanding is enhanced by how we listen to and respond to others. As a result, it calls for the listener to comprehend, interpret, and assess what he or she hears. Reduced conflict, increased cooperation, and promoted understanding are three benefits of active listening that can enhance interpersonal interactions.

The majority of us would not distinguish between listening and hearing. A significant disparity exists. Sound waves are captured by the ears and sent to the brain during the process of hearing. In other words, hearing just entails paying attention long enough to understand what is being said. The act of listening advances things. The brain will analyze, comprehend, and classify the material once it has reached the brain based on prior experiences and learning. Therefore, the difference is between hearing words and actually listening for the meaning. Effective listening allows us to comprehend the other person's thoughts and feelings from their own point of view. Therefore, active listening consists of the following four elements:

• Hearing
• Interpretation
• Evaluation
• Respond

A few essential components make up active listening. All of them contribute to making sure we hear the other person and that they are aware that you are listening to what they are saying.

• Pay attention to the speaker:
  • Pay close attention and express your appreciation for what they have to say.
• Show that you're listening:
  • To communicate interest, use your gestures and body language.
• Clarify by asking a question:
  • It is your responsibility as a listener to comprehend what is being said. You might need to consider what is being said and pose inquiries in order to do this.
• Appropriately avoid:
  • The time spent interrupting is wasted. It irritates the speaker and prevents the audience from fully comprehending the topic.
• React appropriately:
  • Respect and understanding are modeled through active listening. Your knowledge and perspective are expanding. By criticizing the speaker or otherwise knocking them down, you don't accomplish anything.
• Concentrate on the topic at hand: 
  • ​​​​​​​​​​​​​​Arguments and interruptions should be avoided until absolutely required.

Reference

AGRAWAL, DR. GOVIND RAM. Organization Relations. Bhotahity, Kathmandu: M.K. Publishers & Distributors , 2013. textbook.

Prem R. Pant, Ph. D. "PRINCIPLES OF MANAGEMENT." Kathmandu: Buddha Academic Publisher and Distributors Pvt. Ltd., 2010. textbook. 17 jun 2016.